Shipping policy
Thank you for shopping with Vouex. We are committed to making your shopping experience simple, secure and convenient.
This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
1. Shipping Locations
Vouex currently ships orders within Australia.
We deliver to residential addresses, business addresses and eligible PO Box addresses, subject to the availability and restrictions of our delivery partners.
2. Order Processing
Orders are generally processed and prepared for dispatch within 1–3 business days after payment has been successfully received.
Orders placed on weekends or Australian public holidays will generally be processed on the next business day.
During sales, promotional periods or other high-demand periods, processing may take slightly longer.
3. Delivery Times
Estimated delivery times begin after your order has been dispatched.
Standard Shipping
Estimated delivery: 2–6 business days
Express Shipping
Estimated delivery: 1–3 business days
These timeframes are estimates and may vary depending on your delivery location, courier network, weather, public holidays and other circumstances outside our control. Australia Post similarly advises that domestic delivery times vary according to the service and destination.
Remote and regional areas may require additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Vouex may offer free shipping promotions or other shipping offers. Any applicable offer and its conditions will be clearly displayed on our website or at checkout.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.
Please use the tracking information provided to monitor your delivery.
If your tracking information has not updated for several business days, please contact us so we can assist you.
6. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information at checkout.
Please carefully check your:
- Full name
- Street address
- Suburb
- State
- Postcode
- Contact phone number
If an order has already been dispatched and the delivery address provided was incorrect or incomplete, additional delivery charges may apply for redirection or re-shipping where applicable.
7. Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delivery delays can occasionally occur due to circumstances beyond our reasonable control, including:
- Severe weather
- Public holidays
- Courier delays
- Peak shopping periods
- Transport disruptions
- Remote-area delivery conditions
- Incorrect or incomplete address information
If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.
8. Lost or Damaged Orders
If your order arrives damaged, please contact us as soon as reasonably possible with your order number and photographs of the packaging and damaged product.
If an order is considered lost in transit, we will work with the relevant delivery provider to investigate the matter and determine the appropriate next steps.
Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law. Australian Consumer Law provides consumer guarantees that businesses must comply with, including applicable rights to remedies such as repair, replacement or refund where the legal requirements are met.
9. Delivery Address
Please ensure someone is available to receive your order where required.
Depending on the courier and delivery service, parcels may be left in a safe location or taken to an appropriate collection point if delivery cannot be completed.
Vouex is not responsible for delays caused by incorrect addresses supplied by customers or circumstances arising after a parcel has been delivered to the address provided.
10. International Shipping
At this time, Vouex ships within Australia only.
If international shipping becomes available in the future, this policy will be updated accordingly.
11. Contact Us
If you have any questions about your order or shipping, please contact us:
Vouex
We are happy to assist you with any shipping-related enquiries.
12. Australian Consumer Law
This Shipping Policy is intended to operate consistently with the Australian Consumer Law (ACL).
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under applicable Australian law.
